It is the mission of the
Public Works Department to strive to
continuously improve the quality of life for
City residents through responsive,
efficient, safe, and effective delivery of
services to every neighborhood and by
reflecting a can do attitude with our
customers.
The Public Works Department
is one of the most important aspects of any
community and yet often one of the least
recognized. It could be said that the only
way most people would realize the necessity
of the work done by Public Works would be if
the work were not done at all. So long as
the streets are maintained without potholes,
parks are kept up in good condition, gas,
water, and sewer are not a problem at your
house, and garbage or debris is not
littering the neighborhood, most citizens
have little reason to care who does the work
or how it gets done. Public Works employees
realize this and gladly accept the fact that
as long as the job is well done they may
quietly go about their business making their
community a better place to live, work, and
play.
The Public Works Department
is responsible for the maintenance and
operation of the City’s public
infrastructure which includes;
STOP Signs - will be replaced within
2 hours during normal working hours (7
a.m. – 4:45 p.m., Monday-Friday) after
hours they will be replaced by the
employee on call, as soon as possible.
To report a stop sign down, call Public
Works, during working hours
(281)290-1400, after hours, call the
Police Department (281)351-5451.
STREET Signs - report all street sign
repair to the Public Works Department
during working hours (281)290-1400.
POTHOLE Repair - report all potholes to
the Public Works Department
(281)290-1400.
RIGHT-OF-WAY
Maintenance - report any problems of
mowing, and pruning of limbs overhanging
the street to the Public Works
Department (281)290-1400.
DRAINAGE -
report any problems to the Public Works
Department (281)290-1400
Who do I call if I have questions about
my City utility (water, sewer, gas and
garbage) bill?
Please call the City of Tomball
Utility billing at (281) 290-1400 or
visit the main office at 501 James
St., Tomball, TX 77375.
Does the City of Tomball have a place to
dispose of household hazardous waste?
No, the City of Tomball does not
have a facility for disposal of
hazardous waste. A helpful link to
visit is:
www.earth911.com
How do I report a streetlight that is
out or never turns off?
The City of Tomball will report
it to Centerpoint for you. Please
have the pole number, and/or the
nearest address available.
How do I report a pothole?
Please call (281)290-1400. Please
provide your name, address and
daytime telephone number.
When is my street swept?
Please call (281)290-1400. Please
provide your name, address and
daytime telephone number.
How do I report a raised sidewalk,
curb, etc.?
Please call (281)290-1400. Please
provide the address, nearest cross
street, your name and daytime
telephone number.
How do I report a traffic signal
problem/issue?
The City of Tomball does not
repair/maintain traffic signals. The
Texas Department of Transportation
and Harris County Precinct 4
processes all repair requests on
traffic signals. Please call
(281)290-1400 and the City of
Tomball will report the issue for
you.
How do I request tree
trimming/pruning, report a fallen tree
or limb, or report a leaning tree?
Please call (281)290-1400. You
will need to provide the address,
nearest cross street, your name and
daytime telephone number. This
service is only provided if the tree
is not on private property.
There is a dead
animal in the road, who do I call?
If the dead animal is on private
property, it is the landowner’s
responsibility.
If the dead animal is on public
property, call (281)290-1400. When
calling after regular business
hours, please call the Tomball
Police Department’s non-emergency
number at (281)351-5451 so that a
call duty technician can be
dispatched to your location.
Can I reserve a City Park for a
party?
Yes. Please call (281)290-1400.
Scheduling of the park pavilions is
done on a “first come first served
basis”. Please call to check for
availability. For more information
about City Parks and facilities,
please visit
http://www.ci.tomball.tx.us/publicworks/parks/
The City of Tomball does not
own/maintain Spring Creek Park,
Burroughs Park, Samuel Mathews Park
or Dyess Park. Please contact each
park at the following numbers for
more information: Spring Creek Park
(281-351-1243), Burroughs Park
(281-351-1378), Samuel Mathews Park
(281-351-8815), or Dyess Park
(281-351-7115).
I would like to have a sample of
my water tested for impurities, how do I
go about doing that?
The Public Works Department
provides free sample bottles for
testing. Please call (281)290-1400
for more details.
Does the City of Tomball provide
fluoridated water?
Yes, the City does provide
fluoridated water.
How do I get information on water
quality?
The current Water Quality Report
is available on our web site under
the Public Works tab (http://www.ci.tomball.tx.us/publicworks/water.html)
or at the Public Works office
located at 501 James St. Tomball, TX
77375.
My water pressure is
low/fluctuating. How do I get it
checked?
Please call (281)290-1400 for
service. Please provide your name,
address and daytime telephone
number.
I need to have my water shut off
to make repairs. Who do I call?
Please call (281)290-1400. Please
provide your name, address and
daytime telephone number. When
calling after regular business
hours, please call the Tomball
Police Department’s non-emergency
number at (281)351-5451 so that a
call duty technician can be
dispatched to your location.
I will be doing some digging. How
can I avoid hitting utility lines?
When digging in the City
right-of-way you must call
1-800-DIG-TESS (1-800-344-8377)
It is the state law to call before
you dig.
How do I go about scheduling to
have an event banner placed over Main
Street?
Visit the Public Works tab on our
website,
http://www.ci.tomball.tx.us/publicworks/index.html
for the banner application. To
check the availability of dates,
please call (281)290-1400.
If I have a Tomball address does
that mean that I live within the city
limits of Tomball?
No. If you pay a utility bill to
the City of Tomball then you live
within the city limits and are
considered a City of Tomball
resident. However, residents of
Boudreaux Estates and Hoffman
Estates are served by the City of
Tomball public water system, but are
not considered Tomball residents,
because they are located outside the
Tomball corporate city limits.
Public
Works Mission Statement:
